The financial advantages of medical scribes extend beyond increased visits
Employing medical scribes can boost revenue for a practice, the authors show, well beyond being an opportunity to expand patient volume.
Analysis
We compared demographic characteristics for patients and providers using the chi-square test for categorical variables and the t test for continuous variables. We compared the change in outcomes from before implementation of scribes to during implementation of scribes among scribed providers, compared to nonscribed providers, using generalized estimating equations with robust standard errors to account for repeated measures (ie, multiple visits by the same patients) and the hierarchical nature of the data (ie, patients nested within providers). We then recalculated these estimates, controlling for patient demographics (age, gender, race, and ethnicity). We repeated these analyses for patients presenting for nonpreventive visits.
Results
Visit characteristics
We examined 271,768 visits, including 41,371 visits to 17 scribed providers and 230,397 visits to 78 nonscribed providers (Table 1). Patients were most likely to be female, > 21 years of age, have English as their language of care, and be non-White. Most visits were by established patients and were nonpreventive.
We noted no clinically significant differences in characteristics between visits with scribed providers and visits with nonscribed providers, and over time. Patient complexity measures, including care management enrollment and hospital admissions, were also similar between groups, and over time.
Billing measures
HCC coding. In 28.6% of visits, the decision-support tool identified at least 1 potential HCC code. Among these, the percentage of visits with at least 1 HCC code billed increased by 10.1 percentage points (from 3.9% before implementation of scribes to 14.0%) among scribed providers, compared to increasing by 6.5 percentage points (from 2.9% before implementation to 9.3%) among nonscribed providers (TABLE 2). Scribes were therefore associated with an additional 3.6 percentage-point increase in visits with at least 1 HCC code billed (P < .0001)—a difference that remained significant after adjusting for patient demographics (P < .0001).
LOS coding. Scribed providers increased the number of visits billed as LOS 4 or 5 by 9.6 percentage points (from 47.3% before implementation to 56.8%); during the same period, nonscribed providers increased the number of visits billed as LOS 4 or 5 by 1.3 percentage points (from 46.5% before implementation to 47.8%) (TABLE 2). Scribes were therefore associated with an additional 8.3 percentage points in LOS 4 or 5 billing (P < .001) (TABLE 2). This difference remained significant after adjusting for patient demographics (P < .001).
Continue to: Pay-for-performance quality measures
