The financial advantages of medical scribes extend beyond increased visits
Employing medical scribes can boost revenue for a practice, the authors show, well beyond being an opportunity to expand patient volume.
Making visits count, not counting visits. In this study, we examined whether medical scribes in primary care are associated with improved markers of revenue that are independent of seeing more patients. Specifically, we examined whether scribes are associated with increased LOS coding, risk coding, and orders for pay-for-performance measures for all primary care visits and for nonpreventive primary care visits.
Methods
Design
This observational study compared the change in outcomes before implementation of scribes and during implementation of scribes, between scribed providers and nonscribed providers. We compared visits during the year prior to the implementation of scribes (July 2017–June 2018) with the year during their implementation (July 2018–2019).
The Cambridge Health Alliance Institutional Review Board considered this study exempt from review.
Setting
This study was conducted at a safety-net community academic health system that uses an EMR developed by Epic Systems [Verona, WI]. This EMR includes decision-support tools that prompt providers when pay-for-performance quality measures are due and when hierarchical condition category (HCC) codes—ie, specific diagnoses used by Medicare and other payers to reimburse providers for the complexity of their patients—might apply to the visit.
These EMR decision-support tools use algorithms that draw on age, gender, diagnoses that were billed previously or are on the problem list, laboratory findings, and prior imaging. They alert physicians when a patient is due for pay-for-performance quality measures, such as cancer screenings, and when HCC codes might be applicable.
Continue to: During the study period...
