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Impact of the COVID-19 Pandemic on Multiple Sclerosis Care for Veterans

Federal Practitioner. 2021 April;38(4)a:
May 11, 2021|Federal Practitioner
Jodie K. Haselkorn, MD, MPH;Heidi Maloni, PhD;Rebecca Spain, MD, MSPH;Mitchell Wallin, MD, MPH
Author and Disclosure Information

Jodie Haselkorn, MD, MPH: Dr. Haselkorn is the Director of MS Center of Excellence-West at the VA Puget Sound Health Care System and VA Portland Health Care System. She is a Professor in Rehabilitation Medicine and Adjunct Professor in Epidemiology at the University of Washington.

 

Heidi Maloni, PhD: Dr. Maloni is the Associate Director for Clinical Care, Multiple Sclerosis Center of Excellence-East, and a nurse practitioner with over 40 years of experience caring for people with multiple sclerosis.

 

Rebecca Spain, MD, MSPH : Dr. Spain is the Associate Director for Clinical Care, Multiple Sclerosis Center of Excellence-West, and Director of the VA Portland Multiple Sclerosis Regional Program in Portland, Oregon. She is Associate Professor of Neurology at Oregon Health & Science University.

 

Mitchell Wallin, MD, MPH: Dr. Wallin is Director, Multiple Sclerosis Center of Excellence-East at the Baltimore and Washington, DC VA Medical Centers. Academic affiliations include Associate Professor of Neurology at George Washington University and University of Maryland. 

Are there other ancillary impacts from COVID-19 for patients with MS?

Jodie Haselkorn: Individuals who are hospitalized with COVID-19 miss social touch and social support from family and friends. They miss familiar conversations, a hug and having someone hold their hand. The acute phase of the infection limits professional face-to-face interaction with patients due to time and protective garments. There are reports of negative consequences with isolation and social reintegration of the COVID-19 survivors is necessary and a necessary part of rehabilitation.

Mitchell Wallin: For certain procedures (eg, magnetic resonance imaging [MRI]) or consultations, we need to bring people into the medical center. Many clinical encounters, however, can be done through telemedicine and both the VA and the US Department of Defense systems were set up to execute this type of visit. We had been doing telemedicine for a long time before the pandemic and we were in a better position than a lot of other health systems to shift to a virtual format with COVID-19. We had to ramp up a little bit and get our tools working a little more effectively for all clinics, but I think we were prepared to broadly execute telemedicine clinics for the pandemic.

Jodie Haselkorn: I agree that the he VA infrastructure was ahead of most other health system in terms of readiness for telehealth and maintaining access to care. Not all health care providers (HCPs) were using it, but the system was there, and included a telehealth coordinator in all of the facilities who could gear health care professionals up quickly. Additionally, a system was in place to provide veterans and caregivers with telehealth home equipment and provide training. Another thing that really helped was the MISSION Act. Veterans who have difficulty travelling for an appointment may have the ability to seek care outside of the VA within their own community. They may be able to go into a local facility to get laboratory or radiologic studies done or continue rehabilitation closer to home.

VA MS Registry Data

Rebecca Spain: Mitch, there are many interesting things we can learn about the interplay between COVID-19 and MS using registries such as how it affects people based on rural vs metropolitan living, whether people are living in single family homes or not as a proxy marker for social support, and so on.

Mitchell Wallin: We have both an MS registry to track and follow patients through our clinical network and a specific COVID-19 registry as well in VA. We have identified the MS cases infected with CoVID-19 and are putting them together.

Jodie Haselkorn: There are a number of efforts in mental health that are moving forward to examine depression and in anxiety during COVID-19. Individuals with MS have increased rates of depression and anxiety above that of the general population during usual times. The literature reports an increase in anxiety and depression in general population associated with the pandemic and veterans with MS seem to be reporting these symptoms more frequently as well. We will be able to track use the registry to assess the impacts of COVID-19 on depression and anxiety in Veterans with MS.

Providing MS Care During COVID-19

Jodie Haselkorn: The transition to telehealth in COVID-19 has been surprisingly seamless with some additional training for veterans and HCPs. I initially experienced an inefficiency in my clinic visit productivity. It took me longer to see a veteran because I wasn’t doing telehealth in our clinic with support staff and residents, my examination had to change, my documentation template needed to be restructured, and the coding was different. Sometimes I saw a veteran in clinic the and my next appointment required me to move back to my office in another building for a telehealth appointment. Teaching virtual trainees who also participated in the clinic encounters had its own challenges and rewards. My ‘motor routine’ was disrupted.

Rebecca Spain: There’s a real learning curve for telehealth in terms of how comfortable you feel with the data you get by telephone or video and how reliable that is. There are issues based on technology factors—like the patient’s bandwidth—because determining how smooth their motions are is challenging if you have a jerky, intermittent signal. I learned quickly to always do the physical examination first because I might lose video connection partway through and have to switch to a phone visit!

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