Carolyn Clancy on Implementing the Blueprint for Excellence at the VA

In the second part of this 2-part exclusive interview, Interim Under Secretary for Health Carolyn M. Clancy, MD, discusses the Blueprint for Change.


“Our crisis of this past year meant that we lost the confidence of many veterans, and we have to earn that trust back one veteran at a time,” insists the interim under secretary for health at the VA as she outlines the Blueprint for Excellence.

Click below to hear the full discussion.

Carolyn M. Clancy, MD, has been Interim Under Secretary for Health for the VA since July 2014. In this position she oversees the health care needs of veterans enrolled in VHA as well as the health care providers at > 1,700 sites, including hospitals, clinics, long-term care facilities, and readjustment counseling centers.

Previously, Dr. Clancy was the assistant deputy under secretary for health, for quality, safety, and value where she served as the chief quality management officer for VHA. Dr. Clancy also served as director of the Agency for Healthcare Research and Quality from February 5, 2003, through August 24, 2013.

Dr. Clancy, a general internist and health services researcher, holds an academic appointment at George Washington University School of Medicine and Health Sciences in Washington, DC, as a clinical associate professor in the Department of Medicine. She is a member of the Institute of Medicine and was elected a Master of the American College of Physicians in 2004. In 2009, she was awarded the 2009 William B. Graham Prize for Health Services Research.

Dr. Clancy’s research interests include improving health care quality and patient safety and reducing disparities in care associated with patients’ race, ethnicity, gender, income, and education. As the Agency for Healthcare Research and Quality director, she launched the first annual report to Congress on health care disparities and health care quality.

[Click here for the edited transcript. ]

Part I: Carolyn Clancy on Improving Veterans' Access to Care

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