Best Practices

Electronic Consult Experience: Making Health Care More Accessible and Convenient for Veterans

Author and Disclosure Information

The Office of Specialty Care Transformation developed the Electronic Consultation (E-Consult) initiative to improve access to specialty care for veterans and their primary care providers (PCPs) by allowing providers to request a review of the medical record, obtain interpretation of the information, and receive recommendations from a specialist without the need for a face-to-face visit. E-Consults are structured in a way that allows chart review workload credit for the specialists completing the E-Consults.


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