Dr. Kofoed is the medical director of mental health services at the Hot Springs campus of the VA Black Hills Health Care System, Hot Springs, SD and a clinical professor of psychiatry at the University of South Dakota School of Medicine, Sioux Falls. Ms. Ramirez is a performance improvement specialist in the mental health services of the VA Black Hills Health Care System, Hot Springs, SD.
Same-day access systems have shown promise in primary care practices, but can they work for mental health care? Here's the experience from one VA clinic.