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For better or, maybe, worse, patients are judging your care online

OBG Management. 2011 March;23(03):47-51
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When patients rate you on Internet sites, it’s not necessarily the end of the world. It is an opportunity to apply your most valued clinical skill: listening.

Most patients have valuable comments and opinions about their medical care; we should remember that listening is our most important clinical skill. Finding a way to make online feedback valid and productive for both patients and physicians should be a goal for our professional societies.

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