Managing Your Practice

Managing Your Practice

Addressing patients’ complaints

In the years since I last wrote about addressing patients’ complaints, the issues that prompt them have only...

Managing Your Practice

How well are your phones being answered?

Even now, in the era of texting and e-mail, the telephone remains our primary point of contact with new and long-time patients.

Managing Your Practice

The Sunshine Act, 5 years hence

The law’s questionable impact and apparent lack of enforcement do not mean you can ignore it. The data are still being collected and displayed.

Managing Your Practice

Don’t forget about OSHA

Failure to comply with OSHA regulations can result in stiff penalties running into many thousands of dollars.

Managing Your Practice

Employment practices liability insurance

All EPLI policies cover litigation against your practice and its owners by employees, but some cover only full-time workers.

Managing Your Practice

Credit cards FAQ

How do you safeguard the credit information you keep on file? The same way we do medical information; it's all covered by the same HIPAA rules.

Managing Your Practice

Stop extending credit

No business owner in his or her right mind allows customers to take away goods or services without paying for them; but doctors do it every day....

Managing Your Practice

New Medicare cards

The switch began on April 1, and is expected to take about a year as the CMS processes about half a dozen states at a time.

Managing Your Practice

Website improvements

With a few relatively simple but important modifications, you can convert casual website viewers to patients.

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