Impact on Length of Stay of a Hospital Medicine Emergency Department Boarder Service
BACKGROUND: It is not known whether delivering inpatient care earlier to patients boarding in the emergency department (ED) by a hospitalist-led team can decrease length of stay (LOS).
OBJECTIVE: To study the association between care provided by a hospital medicine ED Boarder (EDB) service and LOS.
DESIGN, SETTING, AND PARTICIPANTS: Retrospective cross-sectional study (July 1, 2016 to June 30, 2018) conducted at a single, large, urban academic medical center. Patients admitted to general medicine services from the ED were included. EDB patients were defined as those waiting for more than two hours for an inpatient bed. Patients were categorized as covered EDB, noncovered EDB, or nonboarder.
INTERVENTION: The hospital medicine team provided continuous care to covered EDB patients waiting for an inpatient bed.
PRIMARY OUTCOME AND MEASURES: The primary outcome was median hospital LOS defined as the time period from ED arrival to hospital departure. Secondary outcomes included ED LOS and 30-day ED readmission rate.
RESULTS: There were 8,776 covered EDB, 5,866 noncovered EDB, and 2,026 nonboarder patients. The EDB service covered 59.9% of eligible patients and 62.9% of total boarding hours. Median hospital LOS was 4.76 (interquartile range [IQR] 2.90-7.22) days for nonboarders, 4.92 (IQR 3.00-8.03) days for covered EDB patients, and 5.11 (IQR 3.16-8.34) days for noncovered EDB (P < .001). Median ED LOS for nonboarders was 5.6 (IQR 4.2-7.5) hours, 20.7 (IQR 15.8-24.9) hours for covered EDB, and 10.1 (IQR 7.9-13.8) hours for noncovered EDB (P < .001). There was no difference in 30-day ED readmission rates.
CONCLUSION: Admitted patients who were not boarders had the shortest LOS. Among boarded patients, coverage by a hospital medicine-led EDB service was associated with a reduced hospital LOS.
© 2020 Society of Hospital Medicine
The Hospital Medicine Unit (HMU) was a 60 full-time equivalent hospital medicine group consisting of 80 physicians and 25 advanced practice providers (APPs). During the study, the general medical services cared for an average of 260 patients per day on inpatient units with a wide variety of diagnoses and comorbidities. The ED had 48 monitored bed spaces for adult patients, as well as two dedicated ED observation units with 32 beds. The observation units are separate units within the hospital, staffed by ED clinicians, and were not included in this study. In 2016, the ED had a total of 110,741 patient visits and 13,908 patients were admitted to a medical service.
In 2010, the Department of Public Health for the state in which the medical center resides defined an ED boarder (EDB) patient as “a patient who remains in the ED two hours after the decision to admit.”24 According to this definition, any patient waiting for an inpatient bed for more than two hours after a bed request was considered as an EDB. Operationally, further distinctions were made between patients who were “eligible” for care by an internal medicine team in the ED versus those who were actually “covered”. Before the intervention outlined in the current study, some care was provided by resident and hospitalist teams to eligible EDB patients from 2010 to 2015, although this was limited in scope. From July 1, 2015 to June 30, 2016, there was no coverage of medicine EDB patients.
Intervention
ED Boarder Service Staffing
On July 1, 2016, the HMU deployed a dedicated full-time team of clinicians to care for boarding patients, which was known as the EDB service. The service was created with the goal of seeing a maximum of 25 patients over 24 hours.
Inpatient medicine attending physicians (hospitalists) and APPs worked on the EDB service. During the day (7
There was a dedicated nursing team for the EDB service. For AY16, there were two daytime EDB nurses and one night nurse, all with a coverage ratio of three to four patients per nurse. For AY17, there were four to five daytime nurses and two to three nighttime nurses with the same coverage ratio as that for AY16. EDB nurses received special training on caring for boarder patients and followed the usual inpatient nursing protocols and assessments. During each shift, an EDB charge nurse worked in conjunction with the hospitalist, bed management, and inpatient units to determine patients requiring coverage by the EDB team.
