Patient, Caregiver, and Clinician Perspectives on Expectations for Home Healthcare after Discharge: A Qualitative Case Study
BACKGROUND: Patients discharged from the hospital with skilled home healthcare (HHC) services have multiple comorbidities, high readmission rates, and multiple care needs. In prior work, HHC nurses described that patients often express expectations for services beyond the scope of skilled HHC.
OBJECTIVE: The objective of this study is to evaluate and compare expectations for HHC from the patient, caregiver, and HHC perspectives after hospital discharge.
DESIGN/PARTICIPANTS: This was a descriptive qualitative case study including HHC patients, caregivers, and clinicians. Patients were discharged from an academic medical center between July 2017 and February 2018.
RESULTS: The sample (N = 27) included 11 HHC patients, eight caregivers, and eight HHC clinicians (five nurses and three physical therapists). Patient mean age was 66 years and the majority were female, white, and had Medicare. We observed main themes of clear and unclear expectations for HHC after discharge. Clear expectations occur when the patient and/or caregiver have expectations for HHC aligned with the services received. Unclear expectations occur when the patient and/or caregiver expectations are uncertain or misaligned with the services received. Patients and caregivers with clear expectations for HHC frequently described prior experiences with skilled HHC or work experience within the healthcare field. In most cases with unclear expectations, the patient and caregiver did not have prior experience with HHC.
CONCLUSIONS: To improve HHC transitions, we recommend actively engaging both patients and caregivers in the hospital and HHC settings to provide education about HHC services, and assess and address additional care needs.
© 2019 Society of Hospital Medicine
Clear Expectations within Cases
Clear expectations for HHC were identified across perspectives in three cases, with sample quotes provided in Table 2. In the case of patient 1, the patient and HHC nurse had known each other for over two years because the patient had a wound requiring long-term HHC services. A caregiver did not complete an interview in this case. With patient 2, the patient, caregiver, and HHC physical therapist (PT) all describe that the patient had clear expectations for HHC. In this case, the patient and caregiver describe feeling prepared because of previously receiving HHC, prior work experience in the healthcare field, and a caregiver with experience working in HHC. In the case of patient 3, the patient had previously received HHC from the same HHC nurse.
Unclear Expectations across Cases
For the three cases in which unclear expectations were described across perspectives, two of the patients described being new to HHC, with representative quotes in Table 2. Patient 4 and her caregiver are new to HHC and describe unclear expectations for both the HHC referral and the HHC role, which was also noted by the HHC clinician. Of note, the caregiver for patient 4 further described that she was unable to be present for the first HHC visit. In the case of patient 5, although the patient had previously received HHC, the patient describes not knowing why the HHC PT needs to see her after discharge, which is also noted by the HHC PT. Finally, both patient 6 and her HHC PT describe that the patient was not sure about their expectations for HHC and that HHC was a new experience for them.
Discordant Expectation Clarity across Cases
In three of the cases, the description of clear and unclear expectations was discrepant across roles. In case 7, the caregiver and patient are new to HHC and express different perspectives about expectations for HHC. The HHC clinician, in this case, did not complete an interview. The caregiver describes not being present for the first HHC visit and no awareness that the patient was being discharged with HHC:
Caregiver: Well, we didn’t even know she had home health until she got home.
The same caregiver also expresses unclear expectations for HHC:
Caregiver: It’s pretty cloudy. They (the HHC clinicians) don’t help her with her laundry, they don’t help with the housekeeping, they don’t help… with her showers so somebody is there when she showers. They don’t do anything. The only two things like I said is the…home healthcare comes in on Wednesdays to see what she needs and then the therapy comes in one day a week.
However, the patient expresses more clear expectations that are being met by HHC.
Patient: They (HHC) have met my expectations. They come in twice a week. They do vitals, take vitals and discuss with me, you know, what my feelings are, how I’m doing and I know they have met my expectations.
