Hospital Perceptions of Medicare’s Sepsis Quality Reporting Initiative
BACKGROUND: In October 2015, the Centers for Medicare and Medicaid Services (CMS) implemented the Sepsis CMS Core Measure (SEP-1) program, requiring hospitals to report data on the quality of care for their patients with sepsis.
OBJECTIVE: We sought to understand hospital perceptions of and responses to the SEP-1 program.
DESIGN: A thematic content analysis of semistructured interviews with hospital quality officials.
SETTING: A stratified random sample of short-stay, nonfederal, general acute care hospitals in the United States.
SUBJECTS: Hospital quality officers, including nurses and physicians.
INTERVENTION: None.
MEASUREMENTS: We completed 29 interviews before reaching content saturation.
RESULTS: Hospitals reported a variety of actions in response to SEP-1, including new efforts to collect data, improve sepsis diagnosis and treatment, and manage clinicians’ attitudes toward SEP-1. These efforts frequently required dedicated resources to meet the program’s requirements for treatment and documentation, which were thought to be complex and not consistently linked to patient-centered outcomes. Most respondents felt that SEP-1 was likely to improve sepsis outcomes. At the same time, they described specific changes that could improve its effectiveness, including allowing hospitals to focus on the treatment processes most directly associated with improved patient outcomes and better aligning the measure’s sepsis definitions with current clinical definitions.
CONCLUSIONS: Hospitals are responding to the SEP-1 program across a number of domains and in ways that consistently require dedicated resources. Hospitals are interested in further revisions to the program to alleviate the burden of the reporting requirements and help them optimize the effectiveness of their investments in quality-improvement efforts.
© 2017 Society of Hospital Medicine
Efforts to Improve Sepsis Diagnosis
Several hospitals are implementing sepsis screening and alerts to speed sepsis recognition and meet the measure’s time-sensitive treatment requirements. An example of a less-intensive alert is one hospital’s lowering of the threshold for lactate values that are viewed as “critical” (and thus requiring notification of the bedside clinician). Examples of more resource-intensive alerts included electronic screening for vital sign abnormalities that trigger bedside assessment for infection as well as nurse-driven manual sepsis screening tools.
Frequently, these more intensive efforts faced barriers to successful implementation related to the broader issues of performance measurement rather than the specifics of SEP-1. EHRs generally lacked built-in electronic screening capacity, and few hospitals had the resources required for customized EHR modification. Manual screening required nurses to spend time away from direct patient care. For both electronic and manual screening, respondents expressed concern about how these new alerts would fit into a care landscape already inundated with alerts, alarms, and care notifications.16,17
Efforts to Improve Sepsis Treatment
Many hospitals are implementing sepsis-specific treatment protocols and order sets designed to help meet SEP-1 treatment specifications. In hospitals and health systems with preexisting sepsis quality-improvement efforts, SEP-1 stimulated adaptation and acceleration of their efforts; in hospitals without preexisting sepsis-specific quality improvement, SEP-1 inspired de novo program development and implementation. These programs were wide ranging. Several hospitals implemented a process by which an initially elevated lactate value automates an order for a repeat lactate level, facilitating an assessment of the clinical response to treatment. Other examples include triggers for sepsis-specific treatment protocols and checklists that bedside nurses can begin without initial physician oversight. In 1 hospital, sepsis alerts triggered by emergency medical first responders initiate responses prior to hospital arrival in a manner analogous to prehospital alerts for myocardial infarction and stroke.18,19
Efforts to implement these protocols encountered several common challenges. Physicians were often resistant to adopting inflexible treatment rules that did not allow them to tailor therapies to individual patients. Furthermore, even protocols and order sets that worked in 1 setting did not necessarily generalize throughout the hospital or health system, reflecting the difficulty in implementing a highly specified measure across diverse treatment environments.
Efforts to Manage Clinician Attitudes Toward SEP-1 Implementation
In addition to addressing clinicians’ behaviors, hospitals sought to address stakeholders’ attitudes when those attitudes created barriers to SEP-1 implementation. First, hospitals frequently faced a lack of buy-in from clinicians who were resistant to the idea of protocolized care in general and who were specifically skeptical that initiatives designed to increase clinical documentation would drive improvements in patient-centered outcomes. Second, respondents had to confront a hierarchical hospital culture, which manifests not only in clinical care, but also in the quality-improvement infrastructure. Many respondents reported that physicians were more receptive to performance feedback from fellow physicians rather than nonphysician quality administrators.
Respondents described a range of approaches to counteract these attitudes. First, hospitals deployed department- and profession-specific “champions” to provide peer-to-peer performance feedback supported by data demonstrating a link between process improvements and patient outcomes. Second, many respondents noted that the addition of new clinical staff, who were often younger and more receptive to new initiatives, could alter a hospital’s quality culture; in smaller hospitals, just a few individuals could significantly alter the dynamic. Finally, when other efforts failed, some respondents indicated that top-down administrative support could persuade resistant individuals to change their approach. However, this solution worked best with employed physicians and was less effective with independent physician groups without direct financial ties to hospital performance. These efforts to overcome negative attitudes toward SEP-1 implementation required individuals’ time and energy, leading to frustration at times and adding to the resources required to comply with the program.
Planning for the Future of SEP-1
Respondents anticipate that performance of the SEP-1 measure will eventually become publicly reported and incorporated into value-based purchasing calculations. Hospitals are therefore seeking greater interaction with CMS as it makes iterative revisions to the measure because respondents expect that their hospitals’ level of performance, rather than just the act of participating, will affect hospital finances. Respondents expressed a desire for more live, interactive educational sessions with CMS moving forward, rather than limiting the opportunities for clarification to online comment forums or statements elsewhere in the public record. In addition, respondents hope that public reporting and pay-for-performance could be delayed to allow more time to work out the “kinks” in measurement and reporting.
DISCUSSION
We conducted semistructured telephone interviews with quality officers in U.S. hospitals in order to understand hospitals’ perceptions of and responses to Medicare’s SEP-1 sepsis quality-reporting program. Hospitals are struggling with the program’s complexity and investing considerable resources in order to iteratively revise their responses to the program. However, they generally believe that the program is bringing much-needed attention to sepsis diagnosis and treatment. These findings have several implications for the SEP-1 measure in particular and for hospital-based quality measurement and pay-for-performance policies in general.
