An Analysis of the Involvement and Attitudes of Resident Physicians in Reporting Errors in Patient Care

Following the first survey, efforts were undertaken by the study authors, in conjunction with the quality improvement department at UH-RH, to educate residents about the PASS report system. These interventions included giving a lecture on the PASS report system during resident didactic sessions, sending an email to all residents about the PASS report system, and providing residents an opportunity to complete an optional online training course regarding the PASS report system. As an incentive for completing the online training course, residents were offered a $10 Amazon gift card. As before, the gift cards were funded through a research grant from Lake Erie College of Osteopathic Medicine.

A second survey was administered in April 2019, 4 months after the first survey. To determine whether the intervention made an impact on the involvement and attitudes of residents in the reporting errors in patient care, only residents who completed the first survey were sent the second survey. The second survey consisted of the same questions as the first survey and was also administered using the REDCap software system. As an incentive for completing the survey, residents were offered another $10 Amazon gift card, again were funded through a research grant from Lake Erie College of Osteopathic Medicine. Residents were given 1 week to complete the survey.

Analysis

Chi-square analyses were utilized to examine differences between preintervention and postintervention responses across categories. All analyses were conducted using R statistical software, version 3.6.1 (R Foundation for Statistical Computing).

Results

A total of 54 of 80 eligible residents responded to the first survey (Table). Twenty-nine of 54 eligible residents responded to the second survey. Postintervention, significantly more residents indicated being involved in a situation where they should have filed a PASS report but did not (58.6% vs 53.7%; P = 0.036). Improvement was seen in PASS knowledge postintervention, where fewer residents reported not knowing how to file a PASS report (31.5% vs 55.2%; P = 0.059). No other improvements were significant, nor were there significant differences in responses between any other categories pre- and postintervention.

Discussion

Errors in patient care are a common occurrence in the hospital setting. Reporting errors when they happen is important for hospitals to gain data and better care for patients, but studies show that patient errors are usually underreported. This is concerning, as data on errors and other aspects of patient care are needed to inform quality improvement programs.