Using a Medical Interpreter with Persons of Limited English Proficiency

Choosing the right word is important to have meaningful communication. Interpreters advise that providers should understand that medical concepts may be unfamiliar to patients with LEP. Providers should use simpler words rather than medical terminology to discuss medical issues [42]. In general, straightforward word choice is recommended [16]. Providers are advised to not use acronyms or idioms. It is important to note that humor may be difficult to convey as well [10].

Clinicians are advised to speak clearly and not quickly and to use shorter sentences with appropriate pauses to allow time for the interpreter to interpret (if consecutive rather than simultaneous interpreting style is being used) [2,41,43,44]. In addition to limiting speech to one to two sentences at a time, asking one question at a time is important for optimal communication [43]. To improve information gathering, patients may respond better to open-ended questions [42], which is an aspect of patient-centered communication, as directive questioning often leads to shorter answers [43].

Furthermore, the provider should be aware that persons with LEP may know some English, so statements that one would not say to an English-speaking patient should not be said in the room with a person with LEP [10].

Encouraging the interpreter to clarify certain concepts, if necessary, may provide for improved information exchange [21] as well as encouraging the patient to ask questions during the medical visit may help elucidate potential areas of confusion [22,40,44]. Summarizing important concepts [40] and limiting the number of concepts discussed may increase patient understanding [10]. Additionally, asking the patient to repeat what was discussed in his or her words [10], rather than directly asking if he or she understands, will allow for more meaningful assessment of patient understanding [43].

Finally, recognition that interpreters may experience distress after certain visits, such as an oncologic medical encounters, is important and debriefing may be desired by the interpreter [22,45]. Also, discussing any communication concerns may be helpful [40,42] in addition to discussing certain cultural beliefs that impacted the visit may be educational for the provider [45].

Case Continued

After the female translator arrived, the physician asked the patient if she felt comfortable with her mother in the room for this medical visit. After the patient confirmed that she wanted her mother present, the physician tried to further clarify the reason for the medical visit. Her mother, appearing very concerned, began speaking quickly to the interpreter without stopping for interpretation. When the mother did stop speaking, the interpreter, rather than informing the provider what was spoken of by the mother, dialoged with the mother and the back and forth conversation continued.

• What are strategies to optimize the medical visit when the provider is not satisfied with the flow of conversation?

If there are conversations occurring between the patient and interpreter with the exclusion of the provider, the provider should request sentence-by-sentence interpretation by the interpreter. If the interpreter is answering on behalf of the patient, providers should redirect communication to the patient [10]. At times, patients may speak for longer periods without stopping for the interpreter to provide accurate information exchange. The provider in this case may need to interrupt conversation to allow the interpreter time to convey what is being said [14].

If there are family members who know English, but the patient and/or others do not know English, there may be a risk of miscommunication if the exchange of medical information is done by a combination of family members and the interpreter, as the medical information may not accurately reflect what the clinician is trying to convey. The provider may need to redirect the conversation flow through the interpreter to make sure there is consistent information being communicated [22].

Case Continued

Finally, the provider interrupted. She emphasized with the patient, mother, and the interpreter that all that was being said should be interpreted. She asked the interpreter to sit next to the patient and mother (rather than lateral to the physician) so that eye contact between the patient and mother and the provider could be maintained thus supporting the patient-provider relationship. She then asked one question at a time to the patient. She needed to interrupt the conversation again when the mother started to speak to the interpreter without waiting for interpretation. The doctor reemphasized the need to allow time for the interpreter to adequately convey the information. After this the medical visit progressed successfully. Soon the provider found out that the mother was concerned that something serious could be happening to her daughter, as her daughter previously had a miscarriage. After hearing the mother’s concern, the provider was able to clarify with the daughter that the pain was suprapubic and she was having burning when she urinated. After further evaluation, the provider diagnosed a urinary tract infection. She told the patient about the diagnosis and provided her with appropriate medication and instructions on how to take it and for how long. The provider then asked the patient to tell her what she understood about the diagnosis and how to take the medication. The doctor then asked if either had any further questions. After the medical visit, the provider made sure that the patient’s chart reflected the need for a Somali interpreter with the notation that a female interpreter was preferred.

Conclusion

When working with persons with LEP, providing a professional medical interpreter will facilitate optimal communication. In-person and remote (videoconferencing or telephonic) interpreting are options. When using an interpreter, the provider should maintain eye contact with and direct speech to the patient not the interpreter. The provider should speak clearly, avoid complex terminology, and pause appropriately. Clinicians should remember that patients may have a preference in the gender and dialect of the interpreter and accommodations should be made if available. Finally, asking the patient to repeat back in his or her own words what has been discussed is important to make sure the patient understood what was communicated during the medical visit [10,16].

Corresponding author: Kimberly Schoonover, MD, 200 First Street SW, Rochester, MN 55905, Schoonover.Kimberly@mayo.edu.

Financial disclosures: None.