Managing Your Practice

Addressing patients’ complaints

In the years since I last wrote about addressing patients’ complaints, the issues that prompt them have only...

The Optimized Doctor

Life is beautiful

A perfectly arranged Mayo stand, oh, exactly as you like it. An empty EMR in basket. A flap close on the nose that closes just so.


Recognize gender expression in youth

It is important to continue to expand our understanding of the diverse gender identities and expressions of the...

Managing Your Practice

How well are your phones being answered?

Even now, in the era of texting and e-mail, the telephone remains our primary point of contact with new and long-time patients.


December 2018

A 77-year-old white male with a history of multiple nonmelanoma and melanoma skin cancers presented with an asymptomatic pink plaque on his scalp...