Conduct Unbecoming
The cooperative approach to teaching professionals to identify and manage disruptive behaviors, put forth by the American College of Physician Executives and the American Organization of Nurse Executives, is commendable. As a result of their efforts, bolstered by the implementation of the Joint Commission’s new leadership standard,5 which addresses disruptive and inappropriate behaviors and emphasizes respect and professional etiquette, all our health care facilities will soon be healthier environments for everyone who enters their doors.
Have you ever been intimidated or abused by a patient, a patient’s family, or a colleague? Have you ever caught yourself on the verge of being the abuser, reacting in anger or frustration toward a colleague? I’d be very interested to hear about your experiences. You can reach me at NPEditor@qhc.com.
