The Office

Opinion

Long-term care insurance

To be sure, there is considerable debate about whether LTCI is worth the cost.

Opinion

When can I retire?

Many of us lack a clear idea of where our retirement income will come from, or if it will be there when we arrive.

Opinion

Review your insurance

Malpractice insurance requirements will remain fairly static throughout your career, but other insurance needs evolve over time. A good example is...

Opinion

Hiring the right employees

Many of the personnel questions I receive concern the dreaded “marginal employee” – a person who has never done anything truly heinous to merit...

Opinion

Handling defamatory online reviews

The first thing to do before taking any action is determine whether that defamatory review is, in fact, defamatory.

Opinion

Firing patients

As with pretty much everything in a private practice, accurate and written documentation of dismissible behavior is essential.

Opinion

Terminating an employee

Make it clear, when necessary, that the decision has already been made, so arguing or pleading will change nothing.

Opinion

Phone etiquette, part 2

A peer should never answer and then be expected to wait while your employee tracks you down.

Opinion

Addressing patients’ complaints

In the years since I last wrote about addressing patients’ complaints, the issues that prompt them have only...

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