Opinion
- Author:
- Joseph S. Eastern, MD
Publish date: May 15, 2019
The first thing to do before taking any action is determine whether that defamatory review is, in fact, defamatory.
Opinion
- Author:
- Joseph S. Eastern, MD
Publish date: April 12, 2019
It happens to all of us: You log onto the Internet one day and discover a scathing review from a disgruntled patient or family member.
Opinion
- Author:
- Joseph S. Eastern, MD
Publish date: March 14, 2019
As with pretty much everything in a private practice, accurate and written documentation of dismissible behavior is essential.
Opinion
- Author:
- Joseph S. Eastern, MD
Publish date: February 12, 2019
Make it clear, when necessary, that the decision has already been made, so arguing or pleading will change nothing.
Opinion
- Author:
- Joseph S. Eastern, MD
Publish date: January 14, 2019
A peer should never answer and then be expected to wait while your employee tracks you down.
Opinion
- Author:
- Joseph S. Eastern, MD
Publish date: December 7, 2018
In the years since I last wrote about addressing patients’ complaints, the issues that prompt them have only grow...
Opinion
- Author:
- Joseph S. Eastern, MD
Publish date: November 14, 2018
Even now, in the era of texting and e-mail, the telephone remains our primary point of contact with new and long-time patients.
Opinion
- Author:
- Joseph S. Eastern, MD
Publish date: October 16, 2018
The law’s questionable impact and apparent lack of enforcement do not mean you can ignore it. The data are still being collected and displayed.
Opinion
- Author:
- Joseph S. Eastern, MD
Publish date: July 13, 2018
How do you safeguard the credit information you keep on file? The same way we do medical information; it's all covered by the same HIPAA rules.
Opinion
- Author:
- Joseph S. Eastern, MD
Publish date: June 13, 2018
No business owner in his or her right mind allows customers to take away goods or services without paying for them; but doctors do it every day.
News
- Author:
- Joseph S. Eastern, MD
Publish date: May 11, 2018
The switch began on April 1, and is expected to take about a year as the CMS processes about half a dozen states at a time.
Opinion
- Author:
- Joseph S. Eastern, MD
Publish date: April 12, 2018
With a few relatively simple but important modifications, you can convert casual website viewers to patients.
Opinion
- Author:
- Joseph S. Eastern, MD
Publish date: March 14, 2018
The jury duty scheme, I learned, is an increasingly popular one.
Opinion
- Author:
- Joseph S. Eastern, MD
Publish date: February 13, 2018
I write this reminder every couple of years because it’s so easy to lose sight of the overall landscape among the pressures of our daily routines.<...
Opinion
- Author:
- Joseph S. Eastern, MD
Publish date: January 16, 2018
Doing so can help increase readership on your website, publicize a podcast, or keep patients abreast of your practice’s latest treatments and proce...
