Measuring Patient Satisfaction: How Do Patients Perceive Quality of Care Delivered by Dermatologists?

Tuesday, June 12, 2018

In this edition of the "Peer to Peer" audiocast series, Dr. Vincent DeLeo speaks with Dr. Adam V. Sutton about patient satisfaction as an assessment of quality of care in dermatology practices.

Dr. Sutton provides an overview of the results of a recent survey conducted in an urban dermatology clinic setting that evaluated patient demographics and how they perceived the quality of care that was delivered. He notes that satisfied patients are one of the best sources of referrals for a dermatology practice and therefore picking up on trends and making changes based on patient experiences may improve the overall outcome of a practice. He also offers tips for how dermatologists can improve their online profiles and respond more proactively to ratings and reviews from patients about their care experiences.

Podcast Participants

Vincent A. DeLeo, MD
Vincent A. DeLeo, MD, is from the Keck School of Medicine of the University of Southern California, Los Angeles, and the Icahn School of Medicine at Mount Sinai, New York, New York. He also is the editor in chief of Cutis and the author of more than 200 publications. He is a leading expert on contact dermatitis, sunscreens, and photosensitivity. Dr. DeLeo is a consultant for Estée Lauder.