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The Big One

The Hospitalist. 2009 July;2009(07):

“It’s a simple concept,” says Dr. Garrett, “but unless responders practice it, it is difficult to utilize in a real emergency.”

Every hospital should have a HEICS or similar structure set up and the key emergency response roles pre-identified by job title, he says. And while knowledge of weapons of mass destruction (WMD) and incident command is improving, says Stephen V. Cantrill, MD, FACEP, associate director, Department of Emergency Medicine at Denver Health Medical Center, “Some hospitals have taken it seriously; others wish the whole thing would go away.”

More than likely, in the event of a disaster, the HEICS organizational tree is outlined all the way to the top commander in your hospital’s plan. Your role, in general, may have already been determined in this plan, but the conventional wisdom in your hospital (as in most) may be: You’ll learn your roles and responsibilities when the time comes. In fact, depending on your setting, the hospitalist may hold the most senior position in-house overnight or on the weekend—especially if there is not an emergency department at the hospital.

“The thing is, at first people are going to look to the most senior clinician to be in charge during a crisis,” says Dr. Garrett. Perhaps the smaller the hospital, the more you need to know what to do and what is expected of you to fit into the larger picture in the community. “And even if it is a smaller hospital the system and the needs are the same.”

Hospitalists are invaluable resources in an institution and [in disaster events] they will be pressed into service because of their location. Especially in the private sector when it hits the fan, the hospitalist is going to be one of the first people to be called.—Stephen Cantrill, MD, FACEP

What Types of Care?

Although many types of events can be handled the same way, some involve additional concerns. “With WMD or a contagious disease outbreak, there is the added issue of ‘What’s the risk to me as a provider in the hospital?’” says Dr. Garrett. “And if it’s a community or statewide or national event, ‘What’s the risk to my family?’ Then you’re dealing with issues that aren’t business as usual.”

The hospitalist and the administration will then have to think about other complex issues such as how many people are not going to come to work. Added to that, with a smaller staff, you may need to ask, “What will the scope of my practice be if I’m called to the front of the hospital to help do triage? Roles and responsibilities can change very quickly,” he says.

“Hospitalists are invaluable resources in an institution and in fact [in disaster events] they will be pressed into service because of their location,” says Dr. Cantrill, who with colleagues has trained 15,000 healthcare providers throughout Colorado as one of 17 centers to receive a three-year grant from the Health Resources Services Administration (HRSA) to conduct WMD training. “Especially in the private sector when it hits the fan, the hospitalist is going to be one of the first people to be called.”

What to Ask Yourself, Your Staff, and Your Institution

Administration, Incident Command, Plans, and Instructions

  1. Who handles the plan in your institution? Who will be incident commander? At any hospital these key figures will usually include at least the chief operating officer, vice president of medical affairs, and an institutional facilities manager.
  2. Hospitals run the gamut on the range of their preparedness for disasters. Where is my hospital located on such a continuum?
  3. What do they expect of my hospital? What are the nursing expectations? What is our surge capacity for beds?
  4. What supports will my institution make available for populations with special needs such as the disabled and non-English speakers?
  5. What is the plan to help or provide for all kinds of visitors who are in the facility when an event occurs? This may include everything from people visiting patients to corporate administrators, drug representatives, suppliers, surgeons, or primary-care physicians on rounds, or volunteers.
  6. How involved will I be in larger outer levels of the facility’s plans (such as medical triage) or the more finite levels (such as moving patients when electricity goes out and use of elevators may be impeded)?
  7. What training has my institution done?
    1. How do we run mock disasters here?
    2. What kinds of mocks are we running?
    3. What kinds of mocks should we be running?

Staffing

  1. How prepared are we to go to flex staffing and scheduling to meet surge capacity?
  2. What will be the allowances for staff to leave because of their own family emergencies?
  3. Who will run equipment such as ventilators if electricity goes out (e.g., hand bagging by individual nurses or respiratory therapists)?

Personal and Family Disaster Plans

  1. What is my own personal plan for my family?
    1. Children’s schools?
    2. Spouse’s workplace?
    3. Parents or other older relatives if they are in long-term care or are incapacitated in some way?
  2. What do I need ready to meet my personal 72-hour capacity?

Communications

  1. What are the communication system plans for the external to internal, within internal, and then internal back out to external again—to providers, families, or my own staff’s sick patients?
  2. What data are being relied upon, and where does my accountability lie in terms of documentation we must supply?
  3. Am I going to be expected to do something in addition to the normal documentation I must complete in order to feed state or national data collection and analysis systems?
  4. Is there a way our IT people could create an alert for us with the top priorities in the event of disaster? (An example is an in-your-face pop-up dialogue box that flashes onto every computer in the hospital.)
  5. If we do not have a large-scale disaster plan, can we begin to step up our template for smaller internal disasters such as a fire or a water pipe breakage?
  6. Counties tend to be the sites that coordinate and direct the complete response.
    1. Is my institution’s facilities manager sitting at the table during countywide meetings, or is he/she electronically connected to know what county plans are?
    2. What does my county do? Do we know what our county emergency systems can offer?
    3. Who is responsible in my county for activating a disaster response?
    4. How do they connect to my institution?
    5. With whom do they connect at my institution?
    6. What is my hospital’s system of being notified and notifying me?

Expectations, Roles, and Responsibilities

  1. What responsibilities outside of patient care may I be called upon to take on?
  2. What will or might be expected of me?
    1. Where does my institution’s algorithm end? At the emergency department, or are hospitalists specifically mentioned?
    2. Where does the hospital see me fitting? If that is unknown, have I told my hospital what my own skill set is and what I can offer?
    3. What kind of specialty care do I offer that they think that I can then gear up for?

Resources: Supplies, Equipment, and Support

  1. What is our hospital’s 72-hour capacity? What do I/we need and how do I get it to exist for 72 hours? Some questions may include:
    1. What does the hospital have in storage?
    2. Who are my delivery people?
    3. How often does the hospital obtain delivery?
    4. If I’m at home, could emergency personnel or others get to me? What’s an alternate route?
  2. How many patients can the hospital support with ventilators?

Risks and Protection

  1. What are our largest areas of vulnerability?
  2. What are my local public health resources? What are my best local Web links that will tell me what I need to do for my work and for my family?
  3. What are the personal legal ramifications of acting outside my scope of practice?
  4. What is my institution’s policy and plan for administering antiviral or antibiotic prophylaxis to providers? To their families?
  5. What special risks does my hospital or geography face? What is makes my facility potentially at risk for having a disaster?
    1. Is this a border town?
    2. Do we have earthquakes? Tornadoes, hurricanes, floods?
    3. Do I have a changing transportation structure because freeways are now being closed down?
  6. Overall, what assumptions am I making?