Key clinical point: Lay navigation programs layered on top of clinical care can be a challenge.
Major finding: Two-thirds of concerns expressed had clinical elements, raising concerns about the role of navigators.
Study details: Researchers collected information from EHRs regarding navigator contact; reviewed phone calls between navigators and patients; observational sessions with navigators were held; and interviews were conducted with nurses, administrators, social workers, and physicians.
Disclosures: The research was supported by a gift from an anonymous donor to Stanford Health Care. The authors had no relevant financial disclosures.
Holdsworth L et al. J Oncol Pract, 2019 Nov. 6. doi: 10.1200/JOP.19.00339.