Most dermatology patients were satisfied with their wait times in doctors’ offices and the duration of their visit, according to a recent study. In order to evaluate patient dissatisfaction with wait time, researchers conducted a cross-sectional study in which patients from 1 provider's office completed a short, in-office, real-time survey. These results were compared with the Consumer Assessment Healthcare Providers and Systems (CAHPS) survey data of the same time period. 756 patients were seen and 251 surveys were collected. The real-time survey response rate was 33% compared with 9% for the CAHPS survey. Researchers found:
- Overall, 95.74% of patients who completed the real-time survey were satisfied with their wait times and the duration of their visit, vs 84.2% from the CAHPS survey.
- Implementation of a short in-office survey immediately after patient care can provide better feedback that can be used to ensure that improvement measures are aimed at making significant strides in improving overall health outcomes for patients.
Pena SM, Lawrence N. Analysis of wait times and impact of real-time surveys on patient satisfaction. [Published online ahead of print August 8, 20176]. Dermatol Surg. doi:10.1097/DSS.0000000000001232.
This Week's Must Reads
Timing and Number of cSCCs in Transplant Recipients, JAMA Dermatology; ePub 2018 May 16; Puza, et al
Therapeutic Choices for Psoriasis and Mental Health, J Dermatolog Treat; ePub 2018 May 14; Salame, et al
Rare, Severe Mucocutaneous Reaction Investigated, J Invest Dermatol; ePub 2018 May 11; Micheletti, et al
Skin Manifestations in Graft-Versus-Host-Disease, J Am Acad Dermatol; 2018 Jun; Kim, Schmelkin, et al
Increased Risk of Skin Cancer Found in the Military, J Am Acad Dermatol; 2018 Jun; Riemenschneider, et al
Must Reads in Practice Management
IBD Patients Have Low Rate of Dermatologic Care, Dig Dis Sci; ePub 2018 Apr 30; Anderson, Ferris, et al
Video Preferred in Mohs Surgery Consultation, Dermatolog Surg; ePub 2018 Apr 10; Newsom, et al
Cancer Diagnosis Accuracy by PAs vs Dermatologists, JAMA Dermatology; ePub 2018 Apr 18; Anderson, et al
Estimating the Cost of Skin Cancer Detection, J Am Acad Dermatol; 2018 Apr; Matsumoto, et al
LGBT Persons Face Disparities in Dermatology, JAMA Dermatology; ePub 2018 Mar 28; Park, et al