Managing Your Practice

Managing Your Practice

Handling defamatory online reviews

The first thing to do before taking any action is determine whether that defamatory review is, in fact, defamatory.

Managing Your Practice

How to handle negative online reviews

It happens to all of us: You log onto the Internet one day and discover a scathing review from a disgruntled patient or family member.

Managing Your Practice

Firing patients

As with pretty much everything in a private practice, accurate and written documentation of dismissible behavior is essential.

Managing Your Practice

Terminating an employee

Make it clear, when necessary, that the decision has already been made, so arguing or pleading will change nothing.

Managing Your Practice

Phone etiquette, part 2

A peer should never answer and then be expected to wait while your employee tracks you down.

Managing Your Practice

Addressing patients’ complaints

In the years since I last wrote about addressing patients’ complaints, the issues that prompt them have only...

Managing Your Practice

How well are your phones being answered?

Even now, in the era of texting and e-mail, the telephone remains our primary point of contact with new and long-time patients.

Managing Your Practice

The Sunshine Act, 5 years hence

The law’s questionable impact and apparent lack of enforcement do not mean you can ignore it. The data are still being collected and displayed.

Managing Your Practice

Don’t forget about OSHA

Failure to comply with OSHA regulations can result in stiff penalties running into many thousands of dollars.

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