Commentary

Managing Your Practice

Addressing patients’ complaints

In the years since I last wrote about addressing patients’ complaints, the issues that prompt them have only...

News

Life is beautiful

A perfectly arranged Mayo stand, oh, exactly as you like it. An empty EMR in basket. A flap close on the nose that closes just so.

Managing Your Practice

How well are your phones being answered?

Even now, in the era of texting and e-mail, the telephone remains our primary point of contact with new and long-time patients.

News

Superheroes

Heroes change with the times and are metaphors for the real-life challenges we face and our abilities to overcome them.

Managing Your Practice

The Sunshine Act, 5 years hence

The law’s questionable impact and apparent lack of enforcement do not mean you can ignore it. The data are still being collected and displayed.

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